Placeholder wording. This page is a starting template. Replace the text in [square brackets] with your business details and have it reviewed by a qualified adviser before launch.
Last updated: [date]
Who we are
This website is operated by [legal business name] (“NovaStream UK”, “we”, “us”). [Registered address]. Contact: [ns_support_email].
What information we collect
- Details you give us through our forms: your name, email address, WhatsApp number, device type, preferred app and message.
- Account details if you create an account: name, email address and optional WhatsApp number.
- Technical information such as essential cookies needed for the site to work.
We do not ask for payment details to start a free trial, and we do not collect sensitive personal data.
How we use your information
- To respond to your trial request or message.
- To send setup details and provide customer support.
- To manage your subscription and account.
- To meet legal and accounting obligations.
Lawful basis
We process your information to take steps at your request before entering into a contract, to perform our contract with you, and where we have a legitimate interest in running and improving our service. Where we rely on consent (for example optional cookies), you can withdraw it at any time.
Sharing your information
We do not sell your personal data. We share it only with service providers who help us run the business (for example website hosting and messaging), and only as needed. [List your processors, e.g. hosting provider, email provider, payment provider.]
How long we keep it
We keep enquiry details for [period] and account records for as long as your account is active plus [period], unless the law requires longer.
Your rights
Under UK data protection law you have the right to access, correct, delete or restrict the use of your personal data, to object to processing and to data portability. To use these rights, contact us at [ns_support_email]. You can also complain to the Information Commissioner’s Office (ICO) at ico.org.uk.
Cookies
See our Cookie Policy.