Placeholder wording. This page is a starting template. Replace the text in [square brackets] with your business details and have it reviewed by a qualified adviser before launch.
Last updated: [date]
Try before you buy
We offer a free 24-hour trial so you can check the service works on your device and connection before you pay.
Your cancellation rights
If you buy online you may have a legal right to cancel within 14 days under the Consumer Contracts Regulations. If you ask us to start the service straight away, you may lose this right once the service has been fully provided, or we may deduct an amount for the service already used. [Confirm the wording that applies to your business.]
When we will offer a refund
- If the service cannot be made to work on a supported device after our team has tried to help.
- If you were charged in error.
- [Add any other situations you choose to cover.]
How to request a refund
Contact us at [ns_support_email] or on WhatsApp with your order details. We aim to respond within [number] working days, and approved refunds are returned to the original payment method.