Quick answer
What causes buffering?
Buffering happens when video arrives more slowly than it plays, so the app’s reserve runs out. The usual causes are weak Wi-Fi, other devices using the connection, low storage on a streaming stick or slow broadband at peak times.
Most buffering is caused by the connection between your router and your device rather than the service itself. These fixes solve the majority of problems in minutes.
- Restart everything. Turn off your router and device for 30 seconds, then switch them back on.
- Use a cable. An Ethernet cable is far more stable than Wi-Fi for TVs and boxes.
- Move the router. Keep it off the floor, out of cupboards and away from microwaves and cordless phones.
- Use the 5 GHz band. It is usually faster and less crowded than 2.4 GHz.
- Pause big downloads. Game updates and cloud backups compete for bandwidth.
- Clear the app cache. On Android and Fire TV go to Settings → Applications.
- Lower the quality. Switch from 4K to HD if your speed dips at peak times.
Still buffering?
Check your speed on the device itself using our guide to internet speed for IPTV. If you are on a Fire TV Stick, our Firestick performance tips can help too.
If nothing works, contact our support team – we can check your settings with you.